Terms & Conditions
Welcome to SGF!
These Terms and Conditions ("Terms", "Terms and Conditions") govern your use of our website and the purchase of products from our online store operated by Stylish Steps.
Please read these Terms carefully before using our website or making a purchase. By accessing or using our website, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access our website or purchase our products.
1. Definitions
- "We", "Us", "Our" refers to SGF, a business located in Pokuase in the Greater Accra Region of Ghana
- "You", "Your", "Customer" refers to the individual accessing our website or purchasing our products
- "Website" refers to our online store at [your website URL]
- "Products" refers to the items sold on our website
- "Services" refers to the e-commerce and customer services we provide
- "Account" refers to your registered user account on our website
- "Order" refers to your purchase request for Products
2. General Terms
2.1 Eligibility
- You must be at least 18 years old to use our website and make purchases
- By using our website, you represent that you are of legal age in your jurisdiction
- You represent that you have the legal capacity to enter into a binding contract
2.2 Account Registration
- You may be required to create an account to make purchases
- You must provide accurate, current, and complete information
- You are responsible for maintaining the confidentiality of your account credentials
- You are responsible for all activities that occur under your account
- You must notify us immediately of any unauthorized use of your account
- We reserve the right to suspend or terminate accounts that violate these Terms
2.3 Modifications to Terms
- We reserve the right to modify these Terms at any time
- Changes will be effective immediately upon posting on our website
- Your continued use of our website after changes constitutes acceptance
- Material changes will be communicated via email or website notification
2.4 Modifications to Services
- We reserve the right to modify, suspend, or discontinue any part of our website or services
- We may do so without prior notice
- We are not liable for any modification, suspension, or discontinuation
3. Products and Pricing
3.1 Product Information
- We strive to display product colours, images, and descriptions as accurately as possible
- Actual colors may vary due to screen settings and lighting
- We do not guarantee that product descriptions are error-free or complete
- We reserve the right to correct any errors in product information
3.2 Product Availability
- All products are subject to availability
- We reserve the right to limit quantities of any products
- We may discontinue any product at any time
- If a product becomes unavailable after you order, we will notify you and offer a refund or substitute
3.3 Pricing
- All prices are displayed in [your currency - GHS/USD/etc.]
- Prices are subject to change without notice
- The price charged will be the price displayed at the time you complete your order
- We reserve the right to correct pricing errors
- If we discover a pricing error after you've placed an order, we will notify you and give you the option to:
- Pay the correct price
- Cancel the order for a full refund
3.4 Taxes and Fees
- Prices may or may not include applicable taxes depending on your location
- You are responsible for any customs duties, import taxes, or additional fees for international orders
- Additional charges will be clearly displayed before you complete your purchase
4. Orders and Payment
4.1 Placing an Order
- To place an order, add items to your cart and follow the checkout process
- You must provide accurate shipping and billing information
- By placing an order, you make an offer to purchase the products
- We reserve the right to accept or decline your order for any reason
4.2 Order Confirmation
- After placing an order, you will receive an email confirmation
- This confirmation does not constitute acceptance of your order
- We accept your order when we ship the products or send a shipping confirmation
- We may cancel orders due to:
- Product unavailability
- Pricing errors
- Suspected fraud
- Violation of these Terms
4.3 Payment Methods
We accept the following payment methods:
- Credit/Debit Cards (Visa, Mastercard, etc.)
- Mobile Money
- [Other payment methods you accept]
4.4 Payment Processing
- Payment is processed at the time of order placement
- Your payment information is processed securely through our payment provider
- We do not store your complete credit card information
- All payments are subject to fraud verification
- We may request additional verification before processing your order
4.5 Payment Authorization
- By providing payment information, you authorize us to charge the total amount
- You represent that you are authorised to use the payment method provided
- You agree to pay all charges incurred by you or anyone using your account
4.6 Failed Payments
- If payment fails, we will notify you and may cancel your order
- We are not responsible for delays due to payment issues
- You may be required to use a different payment method
5. Shipping and Delivery
5.1 Shipping Areas
- We ship within Ghana and [international locations, if applicable]
- Shipping availability and costs vary by location
- Some areas may have restricted or extended delivery times
5.2 Shipping Costs
- Shipping costs are calculated based on:
- Destination
- Weight and size of order
- Shipping method selected
- Shipping costs are displayed before you complete your purchase
- [Mention any free shipping thresholds if applicable]
5.3 Delivery Times
- Estimated delivery times are provided at checkout
- Delivery times are estimates, not guarantees
- We are not responsible for delays caused by:
- Shipping carriers
- Customs processing
- Weather or natural disasters
- Incorrect shipping information provided by you
5.4 Shipping Address
- You are responsible for providing accurate shipping information
- We are not responsible for orders shipped to incorrect addresses you provided
- Address changes must be requested before the order ships
5.5 Risk of Loss
- Risk of loss and title for products pass to you upon delivery to the carrier
- You are responsible for filing claims with carriers for lost or damaged shipments
5.6 Undelivered Packages
- If a package is returned as undeliverable due to incorrect address or refusal:
- You will be charged return shipping costs
- Original shipping charges are non-refundable
- We may deduct costs from any refund issued
6. Returns, Refunds, and Exchanges
Please refer to our separate [Returns & Refund Policy] for detailed information regarding:
- Return eligibility and timeframes
- Refund processing
- Exchange procedures
- Non-returnable items
Our Returns & Refund Policy is incorporated into these Terms by reference.
7. Intellectual Property Rights
7.1 Our Content
All content on our website is owned by or licensed to SGF, including:
- Text, graphics, logos, images
- Product descriptions and photographs
- Website design and layout
- Trademarks and brand names
- Software and code
7.2 Your Use of Content
- Content is protected by copyright, trademark, and other intellectual property laws
- You may not copy, reproduce, distribute, or create derivative works without our written permission
- You may view and print content for personal, non-commercial use only
- Unauthorised use may violate copyright, trademark, and other laws
7.3 Trademarks
- "SGF" and our logo are trademarks of SGF*
- You may not use our trademarks without prior written consent
- All other trademarks are property of their respective owners
7.4 User-Generated Content
If you submit content to our website (reviews, photos, comments):
- You grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, and display your content
- You represent that you own or have rights to the content
- You grant us the right to use your name in connection with the content
- We may remove any content that violates these Terms
8. Prohibited Uses
You agree not to use our website for any of the following:
8.1 Unlawful Purposes
- Any purpose that violates local, national, or international law
- Fraudulent or deceptive activities
- Infringing on intellectual property rights
8.2 Harmful Activities
- Transmitting viruses, malware, or harmful code
- Attempting to gain unauthorised access to our systems
- Interfering with the proper functioning of our website
- Overloading our servers or networks
8.3 Prohibited Commercial Use
- Reselling products without authorisation
- Using our website for commercial purposes without permission
- Scraping or data mining our website content
8.4 Harassment and Abuse
- Harassing, threatening, or abusing our staff or other customers
- Posting offensive, defamatory, or inappropriate content
- Impersonating others or misrepresenting your affiliation
8.5 Consequences
Violation of these prohibited uses may result in:
- Immediate termination of your account
- Legal action
- Reporting to law enforcement authorities
9. Disclaimers and Limitations of Liability
9.1 Product Disclaimers
- Products are provided "AS IS" and "AS AVAILABLE"
- We make no warranties regarding product fitness for a particular purpose
- We do not guarantee that products will meet your expectations
- Product images are for illustration purposes; actual products may vary slightly
9.2 Website Disclaimers
- We do not guarantee that our website will be:
- Error-free or uninterrupted
- Free of viruses or harmful components
- Accurate, reliable, or current
- We may experience technical issues, downtime, or maintenance
9.3 Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
- We are not liable for any indirect, incidental, special, or consequential damages
- Our total liability is limited to the amount you paid for the product in question
- We are not liable for:
- Loss of profits or revenue
- Loss of data
- Business interruption
- Personal injury (except where caused by our negligence)
9.4 Exceptions
Nothing in these Terms excludes or limits our liability for:
- Death or personal injury caused by negligence
- Fraud or fraudulent misrepresentation
- Any liability that cannot be excluded under applicable law
10. Indemnification
You agree to indemnify, defend, and hold harmless SGF, its owners, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:
- Your violation of these Terms
- Your violation of any laws or rights of third parties
- Your use of our website or products
- Any content you submit to our website
11. Privacy and Data Protection
11.1 Privacy Policy
Our [Privacy Policy] explains how we collect, use, and protect your personal information. By using our website, you consent to our Privacy Policy.
11.2 Data Security
- We implement reasonable security measures to protect your information
- However, no method of transmission over the internet is 100% secure
- You are responsible for maintaining the confidentiality of your account information
11.3 Communications
By creating an account or placing an order, you consent to receive:
- Transactional emails (order confirmations, shipping updates)
- Service-related communications
- Marketing communications (you may opt-out at any time)
12. Third-Party Services and Links
12.1 Third-Party Services
Our website may use third-party services for:
- Payment processing
- Shipping and delivery
- Analytics and advertising
- Customer support
We are not responsible for the practices or content of these third parties.
12.2 Third-Party Links
- Our website may contain links to third-party websites
- We do not endorse or control these websites
- We are not responsible for their content or privacy practices
- You access third-party websites at your own risk
13. Dispute Resolution
13.1 Governing Law
These Terms are governed by the laws of Ghana, without regard to conflict of law provisions.
13.2 Jurisdiction
You agree to submit to the exclusive jurisdiction of the courts located in Accra, Ghana for the resolution of any disputes.
13.3 Informal Resolution
Before filing a legal claim, you agree to:
- Contact us at ina82ma@gmail.com to resolve the issue informally
- Provide a detailed description of the dispute
- Allow 30 days for us to attempt resolution
13.4 Arbitration
[Optional - include if you want binding arbitration]:
If informal resolution fails, disputes will be resolved through binding arbitration rather than in court, except where prohibited by law.
13.5 Class Action Waiver
You agree to bring claims against us only in your individual capacity, not as part of a class action or representative proceeding.
14. Force Majeure
We are not liable for delays or failures in performance resulting from causes beyond our reasonable control, including:
- Natural disasters (floods, earthquakes, fires)
- War, terrorism, or civil unrest
- Government actions or regulations
- Pandemics or epidemics
- Labor disputes or strikes
- Utility failures or internet outages
- Supplier or shipping carrier failures
15. Severability
If any provision of these Terms is found to be unenforceable or invalid:
- That provision will be modified to the minimum extent necessary
- All other provisions will remain in full force and effect
16. Waiver
Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
17. Entire Agreement
These Terms, along with our Privacy Policy and Returns & Refund Policy, constitute the entire agreement between you and SGF regarding your use of our website and purchase of products.
18. Assignment
- You may not assign or transfer your rights under these Terms
- We may assign our rights and obligations to another entity
- These Terms bind and benefit the parties and their successors and assigns
19. Survival
Provisions that by their nature should survive termination will survive, including:
- Intellectual property rights
- Disclaimers and limitations of liability
- Indemnification obligations
- Dispute resolution provisions
20. Contact Information
If you have questions about these Terms and Conditions, please contact us:
SGF
Email: [support email]
Phone: [0244860974/0244539456]
Address: [your business address in Accra, Ghana]
Business Hours: [09:00 - 18:00]
21. Special Provisions
21.1 Gift Cards and Promotions
- Gift cards and promotional codes are subject to specific terms
- Promotions cannot be combined unless explicitly stated
- We reserve the right to modify or cancel promotions at any time
21.2 Loyalty Programs
- Membership in loyalty programs is subject to separate terms
- Points or rewards have no cash value
- We may modify or discontinue loyalty programs at any time
21.3 Pre-Orders
- Pre-order items will be charged at the time of order placement
- Estimated shipping dates are subject to change
- You may cancel pre-orders before shipment for a full refund
21.4 Final Sale Items
- Items marked "Final Sale" cannot be returned or exchanged
- Final Sale items are excluded from return policies
- All sales of Final Sale items are final
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Acknowledgment
BY USING OUR WEBSITE, CREATING AN ACCOUNT, OR PLACING AN ORDER, YOU ACKNOWLEDGE THAT:
✓ You have read and understood these Terms and Conditions
✓ You agree to be bound by these Terms
✓ You are legally able to enter into this agreement
✓ You will comply with all applicable laws and regulations
Thank you for doing business with SGF. We appreciate your business and look forward to serving you!
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