Returns & Refund Policy
At SGF, we want you to love every piece you purchase. If you're not completely satisfied with your order, we're here to help.
Returns
Return Period
- You have 14 days from the date you receive your item to request a return.
- To be eligible for a return, items must be unworn, unwashed, and in their original condition with all tags attached.
Non-Returnable Items
- Intimate apparel (underwear, lingerie, swimwear)
- Items marked as "Final Sale"
- Damaged or soiled items
- Items without original tags
How to Initiate a Return
1. Contact us at [your email] or [your phone number] within 14 days of receiving your order
2. Provide your order number and reason for return
3. We'll send you return instructions and our return address
4. Package the item securely with the original packaging if possible
5. Ship the item back to us (return shipping costs are the customer's responsibility unless the item is defective or we sent the wrong item)
Refunds
Processing Time
- Once we receive your returned item, we will inspect it within 3-5 business days
- If approved, your refund will be processed to your original payment method
- Please allow 5-10 business days for the refund to appear in your account, depending on your bank or payment provider
Refund Amount
- You will receive a full refund of the purchase price
- Original shipping costs are non-refundable (unless the return is due to our error)
- Return shipping costs are the customer's responsibility
Partial Refunds
We may issue partial refunds in the following cases:
- Items showing obvious signs of wear
- Items returned more than 14 days after delivery
- Items not in original condition or missing tags
Exchanges
We want you to get the perfect fit and style!
Exchange Period
- You have 14 days from the date you receive your item to request an exchange
- Items must be unworn, unwashed, and in their original condition with all tags attached
What You Can Exchange
- Size exchanges:If the size doesn't fit, we'll exchange it for a different size in the same style (subject to availability)
- Colour/Style exchanges: You may exchange for a different color or style of equal or lesser value
- Defective items: We'll replace defective items at no additional cost
How to Request an Exchange
1. Contact us at [your email] or [your phone number] within 14 days
2. Provide your order number and specify what you'd like to exchange
3. We'll confirm availability and provide exchange instructions
4. Ship the original item back to us
5. Once we receive and inspect your return, we'll ship your exchange item
Exchange Shipping
- For size exchanges: We'll cover shipping costs for the replacement item if you cover the return shipping
- For defective/incorrect items: We cover all shipping costs
- For style/colour changes: Customer is responsible for both return and new item shipping
Exchange Limitations
- Exchanges are subject to stock availability
- If your preferred size/colour is out of stock, we'll offer a refund or store credit
- Sale items can only be exchanged for the same item in a different size (no style changes)
- Final Sale items cannot be exchanged
Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us immediately at [your email] with photos of the damage
- We will arrange a replacement or full refund at no cost to you
- We'll cover all return and replacement shipping costs
Wrong Item Received
If we sent you the wrong item:
- Contact us within 7 days at [your email]
- We'll arrange for the correct item to be sent to you
- We'll provide a prepaid return label for the incorrect item
- No additional charges will apply
Lost or Stolen Packages
Once your order has been shipped and marked as delivered by the carrier:
- Stylish Steps is not responsible for lost or stolen packages
- We recommend tracking your shipment and being available to receive it
- Consider requesting signature confirmation for high-value orders
Store Credit
As an alternative to refunds, we offer store credit:
- Store credit can be issued for the full value of your return
- Store credit never expires
- Can be used for any future purchase
- Contact us to request store credit instead of a refund
How to Contact Us
For any questions about returns, refunds, or exchanges:
- Email: [ina82ma@gmail.com]
- Phone:[+233 -244-860974]
- Address: [Pokuase, Ghana]
- Business Hours: [09:00 - 18:00]
Note:This policy applies to purchases made through SGF online store. We reserve the right to modify this policy at any time. Please check this page periodically for updates.
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Your satisfaction is our priority. If you have any concerns about your order, please don't hesitate to reach out to us. We're here to ensure you have the best shopping experience possible!
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